Privacy Policy

Effective date: 27 August 2026. This Privacy Policy explains how MSRM Technologies handles personal information when you visit our website, submit an enquiry, communicate with us or use our business services.

Information we collect. We may collect contact details, organization and role information, project requirements, communication preferences, files you choose to provide, technical request information, consent records and administrative security events. We collect only information reasonably required for the stated purpose.

How we use information. Information is used to assess and respond to enquiries, plan and deliver requested services, maintain customer and business records, secure our systems, meet legal obligations, improve service quality and send optional marketing communication only where valid consent exists.

Legal basis and consent. We process information to respond to requests, perform or prepare a contract, pursue legitimate business and security interests, meet legal obligations, and act on consent where consent is required. Optional marketing consent can be withdrawn at any time.

AI and automated processing. Where AI capabilities support a workflow, we design for authorization, data minimization, auditability, human oversight and appropriate safeguards. We do not use enquiry information to make solely automated decisions with significant legal effects.

Sharing and processors. We may use carefully selected infrastructure, communication, analytics or professional service providers where necessary. Providers are limited to the information required for their role and are expected to apply appropriate confidentiality and security controls. We do not sell personal information.

Security. We apply risk-based technical and organizational safeguards including access controls, encryption, secure application practices, logging, monitoring, dependency management, backup planning and incident readiness. No system can guarantee absolute security.

Retention. Information is retained only while needed for the purpose collected, contractual and operational requirements, dispute resolution, security, or applicable legal obligations. Records are then securely deleted or anonymized where appropriate.

Your choices and rights. Subject to applicable law, you may request access, correction, deletion, restriction or a copy of relevant personal information, object to certain processing, or withdraw consent. Identity verification may be required before fulfilling a request.

Cookies and analytics. Essential storage supports security and website operation. Optional analytics is activated only according to the consent choices presented on the website. You can reopen Cookie preferences from the footer.

Third-party links. External services such as WhatsApp operate under their own privacy terms. Review those terms before providing information through a third-party service.

Children. Our business services are not directed to children, and we do not knowingly collect children’s personal information through this website.

Changes to this policy. We may update this policy when practices, services or legal requirements change. The effective date on this page identifies the current version.

Contact. For privacy questions or requests, email [email protected] or contact MSRM Technologies in Jagdalpur, Bastar, Chhattisgarh.

Approximate location and regional analytics. When analytics consent is granted, we may record coarse city, region, country and browser timezone information supplied by our hosting infrastructure or browser. We do not request precise GPS location. Project enquiries may also include the city and country you choose to provide, which are stored with the resulting lead and customer record.

IP-based location enrichment. When you submit a project enquiry, our server may derive an approximate city, region and country from the public IP address used for the request. This coarse location does not provide GPS coordinates. Precise coordinates are collected separately only through the browser location permission required by the project enquiry form.

Location analytics across the website. After analytics consent, public pages may request browser location permission once per browsing session and reuse the permission-granted coordinates for page-view analytics. If precise location is unavailable, the server may retain approximate city, region and country derived from the public IP address. Administrators receive aggregated reports and a limited recent-location view for service planning and security oversight.